Effective date: October 10, 2026
This Privacy Policy explains how Hearthward K9 ("Hearthward K9," "we," "us") collects, uses, and protects personal information when you visit protectiondogss.com (the "Site") or contact us about our dogs and training services. The Site is intended for visitors in the United States.
1. Information we collect
Information you give us
- Inquiry and contact forms: your name, email address, phone number, city/state, and anything you write in your message (for example, the type of dog or training you are interested in).
- Email and phone: the information you share when you email info@protectiondogss.com or call us.
- Purchase and service records: if you buy a dog or book training, the details needed to complete the agreement, delivery, and follow-up support.
Information collected automatically
- Usage data: pages viewed, time on page, referring website, approximate location (city/region derived from IP address), device type, and browser.
- Cookies and similar technologies: small files used to keep the Site working, remember preferences, and measure how the Site is used (see Section 4).
2. How we use information
- To answer your inquiries and provide the dogs, training, and support you request.
- To prepare and keep records of purchase and service agreements.
- To understand how visitors use the Site so we can improve content and performance.
- To protect the Site, prevent fraud and spam, and comply with legal obligations.
We do not use your information to make decisions that produce legal or similarly significant effects based solely on automated processing.
3. How we share information
We do not sell your personal information. We share it only with service providers that help us run the Site and our business, under contracts that limit how they may use it:
- Zoho Forms – processes inquiry form submissions.
- Google (Google Tag Manager and Google Analytics 4) – website analytics.
- Microsoft Clarity – website analytics, including heatmaps and session replays that show how pages are used. Clarity masks sensitive input fields by default.
- Website hosting and email providers – to host the Site and deliver email.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, sale, or transfer of our business.
4. Cookies and analytics
The Site uses essential cookies (needed for security and page caching) and analytics cookies from Google Analytics and Microsoft Clarity. You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Blocking cookies will not prevent you from using the Site.
5. Your privacy rights
Depending on the state you live in (for example, California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws), you may have the right to:
- Know what personal information we have collected about you and request a copy.
- Ask us to correct inaccurate information.
- Ask us to delete your personal information.
- Opt out of the sale or sharing of personal information or its use for targeted advertising (we do not sell personal information or use it for targeted advertising).
- Not be discriminated against for exercising these rights.
To make a request, email info@protectiondogss.com with the subject line "Privacy Request." We will verify your request using the contact details we already have and respond within the time required by applicable law (generally 45 days). You may use an authorized agent, and you may appeal a decision by replying to our response.
6. Data retention
We keep inquiry information for as long as needed to respond and follow up, and purchase or service records for as long as needed for the agreement, warranty, tax, and legal purposes. Analytics data is retained according to the settings of the analytics providers.
7. Security
We use reasonable administrative and technical safeguards, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children's privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. Links to other websites
The Site may link to other websites. Their privacy practices are governed by their own policies.
10. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
11. Contact us
Hearthward K9
Email: info@protectiondogss.com
Phone: +1 (707) 665-1735
